Difference between commercials and reality

Have you noticed what a difference there is between “sweet talking” commercials and the
reality of the people you get when you call a company for information or to make a purchase? With some companies, the reality lives up to expectations, but with too many others, there’s a 180 degree difference. Most companies tell you they’re recording your call for security and training purposes. Great! Perhaps we’ll one day be able to see results. But in the meantime, we have little choice but to deal with the frustrations of reality…or not deal with those companies at all.


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